Shipping & Returns

SHIPPING & RETURNS

Last updated: 31/12/2025

At DYMANE, we are committed to delivering a smooth and reliable shopping experience.
Please note that all DYMANE products are fulfilled through Amazon, and therefore Amazon’s policies apply to shipping, delivery, returns, and refunds.

SHIPPING

📦 Order Fulfillment

All orders placed for DYMANE products are processed and shipped via Amazon Fulfillment (FBA).

This means:

  • Your order is handled by Amazon’s logistics network
  • Shipping speed and delivery conditions are determined by Amazon
  • Tracking information is provided directly by Amazon

🚚 Delivery Times

Delivery times depend on your location and your Amazon account status.

  • Amazon Prime members may benefit from fast shipping (including 1-day or 2-day delivery in many cases)
  • Standard shipping times apply for non-Prime customers

Please note:

  • Delivery times are estimates and may vary
  • Delays can occur due to weather, logistics, or high demand periods

🌍 Shipping Coverage

Amazon handles shipping across multiple regions and countries depending on availability.

Shipping eligibility and options are determined at checkout on Amazon.

🔗 Amazon Shipping Policy

For more details regarding shipping conditions, please refer to Amazon’s official policy:

👉 https://www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7

RETURNS & REFUNDS

🔄 Amazon Return Policy

All returns and refunds for DYMANE products are handled directly by Amazon.

This includes:

  • Return requests
  • Refund processing
  • Replacement requests

Amazon generally allows returns within 30 days of delivery, subject to their conditions.

✅ Return Conditions

To be eligible for a return (as per Amazon policy):

  • The item must be returned within the allowed timeframe
  • The product should be in original condition (unless defective)
  • Items may be inspected upon return

💳 Refunds

Refunds are issued by Amazon once the returned item is received and processed.

Depending on the case, Amazon may offer:

  • Full refund
  • Replacement
  • Partial refund (if applicable)

⚠️ Important Notes

  • DYMANE does not directly process returns or refunds
  • All customer service related to orders is managed through Amazon
  • Amazon’s policies override any general information provided on this page

🔗 Amazon Return Policy

For full details, please refer to Amazon’s official return and refund policy:

👉 https://www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7

CUSTOMER SUPPORT

If you have any questions regarding your order, we recommend contacting Amazon customer support directly through your order page.

For general inquiries about the DYMANE brand, you can contact us at:

📧 contact.dymane.com

FINAL NOTE

By purchasing DYMANE products through Amazon, you agree to be bound by Amazon’s shipping, return, and refund policies.