Legal Information

Welcome to the Legal Information page for DYMANE LLC. This section outlines the terms, conditions, and policies that govern your use of our website, services, and purchases from our online store, FIFYSTORE.COM, and our marketplace offerings. Your use of this website signifies your acceptance of these terms.

Please read these documents carefully.

1. Terms of Service / Terms of Use

This agreement sets forth the legally binding terms and conditions for your use of the website at https://dymane.com and all associated services, features, content, and applications offered by DYMANE LLC (collectively, the « Site » and « Services »).

1.1. Acceptance of Terms: By accessing or using the Site or Services in any manner, including, but not limited to, visiting or Browse the Site, or contributing content or other materials to the Site, you agree to be bound by these Terms of Service.

1.2. Changes to Terms: DYMANE LLC reserves the right, at its sole discretion, to modify or replace any of these Terms of Service, or change, suspend, or discontinue the Services (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the Site or by sending you an email. Your continued use of the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

1.3. User Conduct: You agree not to use the Site or Services for any unlawful purpose or in any way that might harm, abuse, or otherwise interfere with DYMANE LLC’s business, its customers, or other users. Prohibited activities include, but are not limited to: * Harassing, threatening, or defaming others. * Infringing on intellectual property rights. * Uploading or distributing malicious code. * Engaging in spamming, phishing, or other deceptive practices.

1.4. Intellectual Property: All content on this Site, including text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of DYMANE LLC or its content suppliers and protected by United States and international copyright laws. The FIFYSTORE.COM name, logo, and other related marks are trademarks of DYMANE LLC.

1.5. Disclaimers: The Site and Services are provided on an « as is » and « as available » basis without any warranties of any kind, either express or implied. DYMANE LLC does not warrant that the Site will be uninterrupted or error-free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or other harmful components.

1.6. Limitation of Liability: In no event shall DYMANE LLC, nor its directors, employees, agents, partners, or suppliers, be liable under contract, tort, strict liability, negligence or any other legal or equitable theory with respect to the Services (i) for any lost profits, data loss, cost of procurement of substitute goods or services, or special, indirect, incidental, punitive, or consequential damages of any kind whatsoever, substitute goods or services (however arising), (ii) for any bugs, viruses, trojan horses, or the like (regardless of the source of origination), or (iii) for any direct damages in excess of (in the aggregate) the greater of the fees paid to DYMANE LLC for the particular services during the immediately previous six (6) month period or $100.00 USD.

1.7. Governing Law: These Terms of Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

1.8. Dispute Resolution: Any dispute arising out of or related to these Terms of Service or your use of the Site or Services shall be resolved exclusively in the state or federal courts located in Delaware.

2. Privacy Policy

DYMANE LLC (« we, » « us, » or « our ») is committed to protecting the privacy of our customers and visitors. This Privacy Policy describes how we collect, use, and disclose information that we obtain about visitors to our website https://dymane.com, customers of FIFYSTORE.COM, and users of our services on marketplace platforms.

2.1. Information We Collect: We may collect personal information such as: * Contact Information: Name, email address, postal address, phone number when you make a purchase, create an account, or contact us. * Transaction Information: Details about products purchased, payment methods (though we do not directly store credit card numbers; these are handled by secure payment processors), and shipping information. * Website Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and clicks. * Communications: Records of your interactions with us, including customer service inquiries.

2.2. How We Use Your Information: We use your information for various purposes, including: * Processing and fulfilling your orders. * Providing customer service and support. * Improving our website, products, and services. * Personalizing your shopping experience. * Sending marketing and promotional communications (with your consent, where required). * Analyzing website usage to understand trends and optimize performance. * Complying with legal obligations.

2.3. How We Share Your Information: We may share your information with: * Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, shipping, data analysis, and marketing. * Marketplace Platforms: Information necessary to fulfill orders placed through platforms like Amazon.com. * Legal Requirements: When required by law, subpoena, or other legal process, or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) enforce our Terms of Service; or (c) protect the security or integrity of our Service. * Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

2.4. Your Choices and Rights: Depending on your location, you may have certain rights regarding your personal information, including: * Access: Requesting access to your data. * Correction: Requesting correction of inaccurate data. * Deletion: Requesting deletion of your data. * Opt-out: Opting out of marketing communications. * Do Not Track: We do not currently respond to « Do Not Track » signals.

2.5. Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2.6. Security: We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage is 100% secure.

2.7. Children’s Privacy: Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

2.8. International Data Transfers: As we are based in the United States, your information may be processed and stored in the U.S. or other countries where our service providers are located. By using our services, you consent to such transfers.

3. Shipping Policy

This Shipping Policy applies to purchases made directly from FIFYSTORE.COM. For purchases made on third-party marketplaces (e.g., Amazon.com), their respective shipping policies will apply.

3.1. Processing Time: Orders are typically processed and shipped within 05 business days (Monday-Friday, excluding holidays) after payment verification. Personalized items may require additional processing time, as noted on their product pages.

3.2. Shipping Methods and Costs: We offer various shipping options. Shipping costs are calculated at checkout based on the weight, dimensions, destination, and selected shipping method of your order. * Standard Shipping: [Estimated Delivery Time, 5-7 business days] * Expedited Shipping: [Estimated Delivery Time, 2-3 business days].

3.3. International Shipping: We offer international shipping to select countries. International shipping costs and delivery times vary significantly by destination. Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country. These charges are not included in the item price or shipping cost.

3.4. Tracking Your Order: Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your package’s progress online.

3.5. Lost or Damaged Packages: DYMANE LLC is not responsible for packages lost or damaged by the shipping carrier. If your package is lost or damaged in transit, please contact the shipping carrier directly to file a claim. We will assist you by providing necessary order details.

4. Refund & Return Policy

This Refund & Return Policy applies to purchases made directly from FIFYSTORE.COM. For purchases made on third-party marketplaces (e.g., Amazon.com), their respective return policies will apply.

4.1. General Return Conditions: * Eligibility: Items must be unused, unwashed, and in their original condition with all tags attached, returned within 30 days of delivery. * Proof of Purchase: A valid order number or proof of purchase from FIFYSTORE.COM is required for all returns. * Non-Returnable Items: * Personalized or custom-made items (unless there is a defect or error on our part). * Gift cards. * Items marked as final sale.

4.2. Return Process: To initiate a return, please contact our customer service team at contact@dymane.com with your order number and reason for return. We will provide you with instructions on how to return your item. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

4.3. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days. Shipping costs are non-refundable.

4.4. Exchanges: We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, contact us at contact@dymane.com.

4.5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately within 7 days of delivery with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.

5. Disclaimer

The information provided on https://dymane.com and through our services (including FIFYSTORE.COM and marketplace listings) is for general informational purposes only. While we strive to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Product Representation: We make every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor’s display of any color will be accurate. Product dimensions and specifications are approximate.

External Links: Our website may contain links to third-party websites that are not owned or controlled by DYMANE LLC. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

6. Copyright and Trademark Notice

Copyright © 2021-2025 DYMANE LLC. All rights reserved.

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of DYMANE LLC or its content suppliers and protected by United States and international copyright laws.

The DYMANE LLC name, the FIFYSTORE.COM name, and other DYMANE LLC graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of DYMANE LLC in the U.S. and/or other countries. DYMANE LLC’s trademarks and trade dress may not be used in connection with any product or service that is not DYMANE LLC’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits DYMANE LLC. All other trademarks not owned by DYMANE LLC that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by DYMANE LLC.

7. Contact Information for Legal Inquiries

For any questions regarding these legal documents or other legal matters related to DYMANE LLC, please contact us:

Company Name: DYMANE LLC Address: 2803 Philadelphia Pike, Claymont Delaware, 19703, United States EIN: 32-0782512 Website: https://dymane.com Email: contact@dymane.com Phone Number: +1 (302) 208-7079

8. Governing Law

These legal terms and conditions and your use of this website shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.